The vision for Central Business Services is to drive
customer- centric and efficient delivery of business services to our firm,
enabled by end-to-end ownership of key processes and the application of
consistent service quality and efficiency.
Our Service Management & CSI team has been set up as a new capability within
Central Business Services to monitor and improve the services provided to the
business by our Enabling Functions. A Service Management Lead is required to
develop and drive our new approach to service management; this is an exciting
opportunity to shape the way we will ensure our services meet the business's
needs and that our people enjoy a 'consumer grade' user experience. This is an
enterprise-wide role, so is ideally suited to someone with shared services / GBS
/ BPO experience in service management/delivery. We encourage consideration of
flexible ways of working, both formal and informal arrangements that allow for
the best outcomes for our people and our clients. If this opportunity is of
interest to you with some
flexibility, please do discuss with us